How to delete your data
Your data is on your devices, so deleting it is entirely up to you.
From the app
- Open NewMe Hertz on your iPhone.
- Go to Settings, inside the app.
- Tap "Erase all estimator data".
- Confirm in the dialog that appears.
- For session history, open History and use its own delete button.
That permanently deletes the baseline, your self-reports, the places you labelled, the temporal memory and your personal adjustment stored on the iPhone. Session history is cleared separately, from History.
By uninstalling the app
If you delete the app from your iPhone, everything it stored is deleted too. If you have the Apple Watch app installed, remove it as well from the Watch app on your iPhone: data the watch stores locally is removed when you uninstall the app from the watch or unpair it.
What there is nothing to delete anywhere else
- There are no servers: no copy of your data exists outside your devices, so there is nothing to ask us to delete.
- There is no iCloud sync of wellness data; it is only part of your encrypted iCloud device backup if you have that enabled.
- There is no account to close, because the app has no accounts.
Data in Apple's Health app is yours and managed by iOS: NewMe Hertz reads it and, only with your write permission, saves “Mind and Body” workouts and “State of Mind” samples to Health; it never writes images, audio or face values. If you want to delete them, do so from the Health app.
If you wrote to support or requested early access
If you emailed us, or left your name, email and country in the early-access form on this website, that is outside the app. Write to support@newmehertz.com asking for deletion and we will remove it.
Questions
Write to support@newmehertz.com and we will help.